FAQs

08.27.2025

1. How quickly will I receive my order?

EU warehouse: 1-3 working days with DHL/UPS
Express shipping: 24h lead time (orders until 3pm)
Real-time tracking: Consignment number by SMS/email

2. Which payment methods are accepted?

Credit card (Visa/Mastercard)
PayPal
SEPA credit transfer (wholesale only)
Klarna instalment payment (from 100€)

3. From what age can I buy?

Germany/Austria: 18+ years
EU countries: Proof of age via PostIdent/VideoID
Wholesale: Trade licence required

4. Are the flavours TPD-compliant?

Yes! all 20+ flavours
Max. 2ml tank volume
Selectable nicotine content (0% / 2% / 5%)
No prohibited additives (DGUV-Test certified)

5. How do I dispose of used appliances in an environmentally friendly way?

Use our Free recycling programme
Returns label in the scope of delivery
Collection box for 5+ devices (postage free)
Certified disassembly: 92% Material recycling

📌 Further questions?

Our English-speaking team is available Monday to Friday from 8am to 8pm:

Hotline: +44 7593 005734
Email: info@vapebulkhub.com